Frequently Asked Questions
Are you pressed for time and have some questions about our service offering? Simply click on the sections below to find the answers. If you do not find the answer you are looking for then please get in touch with us:
+27 (0) 11 585 0000
Will my unused bundle carry over to the next month?
Bundles are renewed on a monthly basis and unused amounts are not carried over to the following month.
Will I need to renew my contract at the end of the 24 months?
The service will continuously renew itself automatically for a period of one (1) year once the initial expiry date has been reached. If the customer wishes to terminate the service, a written notice is required.
Where can I use the NeoConnect service?
Simply provide us with the address where the service will be used when you buy NeoConnect. This fixed-wireless service can be utilised anywhere in that city, (i.e. same area code) within our coverage area. We are continuously expanding our coverage. Forty main cities and towns across South Africa are now connected.
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What happens if I move nationally e.g. from Johannesburg to Cape Town?
We will assess if the area you are moving to has Liquid Telecom coverage. Once we have assessed this, we will assist you with changing service areas. Your directory number will change to match the region's specific directory number.
Is my Liquid Telecom device insured?
Once customers take delivery of their device, they must personally ensure that their device is insured against any damage, loss and/or theft.
How do I get service?
We will check if your area is covered before starting the application process. The application process includes a credit history check. We will also require the following from all our customers:
- Street address
- Personal details
- Employment details
- Payment details
Once your service has been set up, final documentation will be checked.
- Certified copy of your ID
- Proof of residence
- 3 Months bank statements on the bank's letterhead with your name
- Latest payslip
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